Privacy Policy

Long Island Family and Elder Care ("LiFEC," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website at lifec.org, contacting us, or opting in to receive text messages, you agree to this Policy.

Information we collect

We collect information you provide directly to us, including:

• Your name, phone number, and email address.
• Details you share about your situation or your loved one's care when you submit a form, call, text, or email us.

We also automatically collect limited technical information when you visit the site, such as your IP address, browser type, pages viewed, and similar usage data, through cookies and analytics tools.

How we use your information

We use the information we collect to:

• Respond to your inquiry and answer your questions.
• Schedule and confirm consultations and appointments.
• Provide the services you request.
• Send you text messages you have consented to receive.
• Improve our website and our services.
• Comply with applicable laws and regulations.

SMS text messaging

If you opt in to receive text messages from LiFEC, we use your phone number to send messages related to your inquiry, including replies to your questions, consultation scheduling and reminders, and service updates. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies and analytics

We use cookies and analytics tools to understand how visitors use our site and to improve it. You can set your browser to refuse cookies, though some parts of the site may not function properly as a result.

How we share information

We do not sell your personal information. We may share information with trusted service providers who help us operate our website and communicate with you, such as our customer relationship management and messaging providers, and only so they can perform services on our behalf. We may also disclose information if required by law or to protect our rights. As stated above, text messaging opt-in data and consent are never shared with third parties, and no mobile information is shared for marketing or promotional purposes.

Data security

We take reasonable measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices

You can opt out of text messages at any time by replying STOP. You can unsubscribe from marketing emails using the link in those emails. You may request that we update or delete your information by contacting us using the details below.

Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children.

Third-party links

Our site may link to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to this Policy

We may update this Privacy Policy from time to time. The effective date above shows when it was last revised.

Contact us

Long Island Family and Elder Care

781 Old Country Road, Plainview, NY 11803

Phone: (631) 900-3409

Email: info@lifec.org